Absolutely — and we recommend it. A face-to-face consultation allows us to review samples, fabrics, and decoration methods in real time. It removes the guesswork and ensures your final product reflects your brand’s quality at the right price point. When you can touch the fabric and see the colors, you can move forward with total confidence.

It starts with a conversation. Once we see your logo and understand your goals, our creativity kicks in. We’ll recommend the right products and decoration methods to maximize your impact—without wasting your time or budget. Schedule your free consultation here.

Because your brand deserves more than a "checkout" button. When you partner with JQ Promo, you gain a partner. You get real human experts who evaluate your logo, audience, and timeline before you spend a dime. 

For over 23 years, we’ve helped Elgin-area businesses, manufacturers, schools, and municipalities amplify their brands. We don't just "slap a logo on a shirt." We provide honest advice on what works and what doesn't. We’re real humans invested in your reputation, ensuring you get high-quality gear that your team will actually be proud to wear.

Minimums vary to give you the best value. Most custom apparel begins around 24–36 pieces per design to keep your unit costs low. For other items, quantities vary by product. We’ll walk you through options that align with your goals and budget.

Most projects are completed within 10 business days after your final proof approval. If you have a specific event or launch date, let us know early. We pride ourselves on reliability and will build a production schedule to meet your deadline whenever possible.

We understand that business moves fast. While rush availability depends on the specific product and our current production schedule, we always explore every option to help you meet a tight deadline.

Yes! Always. Protecting your brand is our number one priority. You’ll receive a digital proof for approval before any production begins. Nothing moves forward without your final sign-off.

Absolutely. We can even help with the technical hassle, like file types and formatting, vector conversion, and embroidery digitizing. If your design needs a little polishing, we have the resources to help with that, too.

We make it seamless. We keep your artwork and order history on file, making reorders simple and consistent. Whether you’re adding gear for new hires or refreshing seasonal apparel, we’ll match your previous specifications so you don’t have to start from scratch.

We specialize in custom, online stores! We build and manage webstores for companies, schools, teams, and non-profits. This is the perfect solution for employee apparel programs or fundraisers. We handle the setup, order collection, and fulfillment.

We do. We can bulk ship to your office or ship individual orders directly to your remote team members’ doorsteps—perfect for distributed teams and seasonal programs.

Yep! We structure fundraising webstores that allow your organization to build in a profit margin. We manage the production and shipping, and you receive the proceeds. No inventory headaches, no hassle.

It depends. Screen printing is excellent for T-shirts and everyday crew wear, while embroidery is the "gold standard" for outerwear, polos, and premium brands like Carhartt. We’ll guide you toward the right choice based on durability, visibility, budget, and your specific job site requirements.

We offer premium brands, including Carhartt, TravisMathew, The North Face, Cutter & Buck, Antigua Apparel, Brooks Brothers, and other performance and lifestyle lines.

In the Midwest, versatility is key. We highly recommend a 3-in-1 safety parka—it functions as a lined parka, a fleece jacket, or a weather-resistant shell. (With our Chicago weather, you might need all three in one day!)

We offer a full range of Class 1, 2, and 3 high-visibility garments built to handle tough conditions while keeping your team safe and warm.

We accept credit cards, checks, and cash. Purchase orders are also accepted for approved corporate accounts.

Of course. We provide professional invoices suitable for corporate accounting and bookkeeping.

Yes. Most products include quantity-based price breaks. We’ll walk you through pricing tiers so you can make the most strategic decision for your order size and budget.

Full payment is required to begin all custom orders. Occasionally the final price is not immediately known when the order is placed. In that case, a payment is taken on a “good faith” price estimate. Any adjustments once all the details are finalized, will be adjusted on your invoice.

Due to the nature of our business, merchandise is not returnable. 

We hope you are so excited when you receive your items that you check them out right away. Should there be any issues at all with your order, we need to know immediately so that we can rectify the situation in a timely manner.

In accordance with Illinois State law, we are required to charge sales tax on the items we sell.  If you are requesting sales tax be waived for your order, please supply the proper documentation—a copy of your tax-exempt letter, or a copy of your resale certificate. We must have this documentation on file prior to your payment. Once your payment is processed, we cannot refund the sales tax.